Shipping & Refund Policy

Shipping and Handling

Our shipping policies appear below.  Orders also are governed by our Refund Policy, which you should review. (See below)

Continental United States Orders:

• Most internet orders placed before 12pm Eastern Time Monday thru Friday will be processed the same day.
• Please note, orders placed after 12pm Eastern Standard Time Monday thru Friday, may not be processed until the following business day.  Orders placed after 12pm Friday generally will be processed and confirmed on the following Monday.  Holidays, Saturdays and Sundays are not business days.  We observe all federal holidays.
• Orders placed on Saturday or Sunday will be processed and shipped on Monday.
• All orders are shipped with Confirmation of Delivery and should be received within 7-10 days.  If your order is not received, please notify us at once.
• Order acceptance occurs only when your order has been received.
• Large, Oversized, Multi-boxed items may incur additional shipping charges.  You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
• Orders are shipped via Fed Ex or USPS.  A physical address is required for shipment.  We cannot ship to P.O. Boxes.
• We verify all credit cards before shipping.  In some cases, this may delay stated delivery dates.

Expected Delivery Dates:

• All dates are estimates and may vary.  Please see notes below.
• Standard Ground: 3-7 business days after order processing
• 2-3 Day Express: 2-3 Business days after order processing
• 2-3 Day Express delivery dates do not have guaranteed delivery times.  Signatures may be required upon delivery.  Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it.  You may want to use a business shipping address to ensure that someone will be available to sign for the package.
• Transit days for ground shipments and 2-3-Day Express are business days and do not include weekends or holidays.

Standard Shipping Rates:

• Actual rates at time of purchase may vary and will be displayed in your Shopping Cart during the order process.  See “Additional Shipping Charges.”

SHIPPING CHART

Additional Shipping and Handling Charges and Insurance:

• If we determine that your order will require any shipping and handling charges in addition to those displayed during the order process, we will notify you by email and ask you to approve the additional charges.  We will not ship your order until you have approved the additional charges, which may delay shipping.  If you are not satisfied with any additional charges, we will offer you the opportunity to change or cancel your order.
• Orders that need to be shipped in separate boxes will incur an additional shipping and handling charge.  We will notify you by email if your order ships in multiple boxes.

Please Note The Following:

• Because delivery cannot be verified, we do not ship outside the United States or to Puerto Rico or the U.S. Virgin Islands.
• We do not ship to APO/FPO addresses.
• All prices are quoted and all payments must be made in US$.
• Your order will leave our store in good condition and risk of loss passes to you when we deliver your package to the shipper.  If your order is damaged in shipment, please contact the shipper immediately to make a claim.

Refund Policy

Returns

You may return products sold by Children of God for Life for a full refund of the purchase price under the following conditions:

• You must notify us in writing prior to returning the product.
• Your return request must be received within 10 days of your receipt of the product.
• The product must be undamaged.
• Return postage is your responsibility.

No Refunds will be issued for books or DVDs.

Cancellations

If you wish to cancel, you must notify us immediately. Orders are generally processed within 24 hours Monday through Friday thus, we are unable to cancel an order once it has been processed. You may, however, refuse the merchandise upon delivery. A refund, less any return shipping charges, will be issued once the merchandise is returned to our location.

No Refunds will be credited without prior notification.

Non-Deliverable/Unclaimed

If a product is returned to us because the package was non-deliverable or unclaimed, no refund will be issued.

Shipping and handling charges are never refundable.